Privacy Policy - Osteopath Practitioners

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The information we collect about you and for what purpose

Those we share your personal information with

Koru Wellness limited Privacy Policy – updated 1 March 2023

The Koru Wellness Limited privacy policy outlines how we collect and use the information you share with us and how we protect it. It is our duty to protect your information and use it in strict alignment with the New Zealand privacy principles.

Koru Wellness Limited may adjust our Privacy Policy and any changes will show on this page. It is recommended you check this page occasionally to ensure you are comfortable with any changes.

The information we collect about you and for what purpose

As a patient of Koru Wellness Limited, our team will collect your personal information for the purposes of providing the very best quality healthcare. The information obtained from you will be used solely for the purposes of providing healthcare services or for any financial related matters such as claims, payments, practice accreditations or normal business processes.

We take care to ensure only team members who need to see your information will be able to. Personal information we collect and hold will include your:

Full name
Contact information
Physical address
Date of Birth
Health conditions for which you are seeking services
Medical history which may include family history, risk factors including allergies and medications
Relevant ACC numbers
Your NHI number
Health insurance details

Those we share your personal information with

Koru Wellness Osteopaths may share your information with other healthcare providers, but only with your consent.

Insurances providers, agencies or Accident Compensation Corporation should they require information for the purposes of completing claims. This includes the Koru Wellness Limited Practice Management Software which links directly into Accident Compensation Corporation.

Third Party businesses who support Koru Wellness may have access to the systems we use to hold your information for example Information Technology support services. They will not be permitted to view your personal health records.

Any statutory requirement to share some personal information for instance court subpoenas or mandatory notification of certain diseases.

When necessary to reduce or avoid serious threat to a patient’s life, health or safety, or public health and safety, or if it is impractical to obtain the patients consent.

Koru Wellness Limited will not use your information for marketing directly to you without your consent. Any correspondence you do not wish to receive, you can opt out at any time.

Protection of personal information

Koru Wellness Limited will take reasonable steps to correct your personal information where the information is not accurate or up to date and you are can access and update your information.

You are welcome to access or update your personal information and we ask you do this with our team when booking your consultation or by contacting our practice anytime.